Lucas Vieira

CASE About the Client Omie is a reference company in the CRM segment, continuously seeking innovation and excellence in customer relationships. With a growing user base and a focus on technology, the objective was to evolve customer experience, increase operational efficiency, and centralize all service channels. Client Challenge Lorem ipsum dolor sit amet, consectetur adipiscing

CASE About the Client CMPC (CMPC S.A.) is a major Chilean multinational company specializing in the pulp, paper, and forest products industries. Headquartered in Santiago, Chile, CMPC is one of the largest and most influential paper manufacturers in Latin America and ranks among the world’s leading companies in the sector. This case was conducted with partnership with TCS Tata Consultancy Services, with the responsibility to conduct the